54 plus Casino – Privacy Policy

1.1 This Privacy Policy is issued by 54 plus ("54 plus," "we," "us," "our"), the operator of the online gaming platform accessible at 54plus.app. 54 plus acts as the Personal Information Controller in respect of personal data collected from players and visitors.

1.2 This Policy applies to all personal data collected through the 54 plus website, mobile interface, customer support channels, and any other touchpoint through which you interact with 54 plus.

1.3 By registering an account or using the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree to the practices described herein, you must not use the 54 plus Platform.

2.1 54 plus collects the following categories of personal data:

2.2 54 plus does not collect sensitive personal information as defined under RA 10173 (such as health data, racial or ethnic origin, or political views) except where specifically required for responsible gaming compliance purposes and with your explicit consent.

3.1 54 plus uses your personal data for the following purposes:

• Account Management: Creating and maintaining your player account, verifying your identity, and administering account security;
• Transaction Processing: Processing deposits and withdrawals via GCash, Maya, BPI, BDO, UnionBank, and other accepted payment methods;
• Legal Compliance: Meeting obligations under PAGCOR regulations, Philippine Anti-Money Laundering Act (AMLA), and RA 10173;
• Responsible Gaming: Monitoring gameplay patterns to identify potential problem gambling behaviors and administering self-exclusion or limit requests;
• Customer Support: Responding to your inquiries, complaints, and support requests;
• Platform Improvement: Analyzing aggregated, anonymized usage data to improve the Platform's performance, features, and game offering;
• Marketing Communications: Sending promotional offers and bonus notifications to players who have consented to receive them (opt-out available at any time).

4.1 54 plus processes your personal data on the following legal grounds under RA 10173:

• Contractual Necessity: Processing is necessary to perform the contract between you and 54 plus (i.e., operating your account and processing transactions);
• Legal Obligation: Processing is required to comply with applicable Philippine laws including PAGCOR regulations and AMLA;
• Legitimate Interests: Processing is necessary for 54 plus's legitimate interests in fraud prevention, security monitoring, and platform improvement, where these interests are not overridden by your rights;
• Consent: Where no other legal basis applies — in particular for marketing communications — processing is based on your freely given and informed consent, which you may withdraw at any time.

5.1 54 plus may share your personal data with the following categories of third parties only to the extent necessary:

• Payment Processors: GCash, Maya, BPI, BDO, UnionBank, and other payment service providers, solely to process your financial transactions;
• Identity Verification Providers: Third-party KYC/AML screening services used to verify your identity and comply with PAGCOR and AMLA requirements;
• Game Content Providers: Software suppliers whose games are hosted on the 54 plus platform, to the extent that game session data must be transmitted to deliver the game;
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine authorities, where disclosure is required by law or valid legal process;
• Platform Infrastructure Providers: Cloud hosting, security, and analytics providers operating as data processors under binding data processing agreements with 54 plus.

5.2 All third-party processors engaged by 54 plus are contractually bound to process your data only on 54 plus's instructions, maintain appropriate security standards, and comply with RA 10173.

6.1 54 plus uses cookies and similar tracking technologies to operate the Platform, maintain session integrity, and improve your experience. The following categories of cookies are used:

• Strictly Necessary Cookies: Required for the Platform to function. These include authentication cookies that maintain your logged-in state. They cannot be disabled without breaking core Platform functionality.
• Functional Cookies: Remember your preferences such as language settings and responsible gaming tool configurations.
• Analytics Cookies: Collect anonymized data on how players navigate the Platform to help us improve performance and user experience.

6.2 You can control non-essential cookies through your browser settings. Disabling strictly necessary cookies will impair your ability to use the Platform.

7.1 54 plus implements appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or disclosure. These measures include:

• 256-bit SSL / TLS 1.3 encryption for all data in transit;
• Bcrypt-hashed password storage — your password is never stored in plain text and is not accessible to 54 plus staff;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular third-party security audits and penetration testing;
• Automatic session timeouts after 30 minutes of inactivity.

7.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 54 plus will notify affected players and the National Privacy Commission (NPC) within the timeframes prescribed by RA 10173 and NPC Circular 16-03.

8.1 54 plus retains your personal data for as long as your account is active and for a period thereafter as required to comply with applicable law. Specific retention periods are as follows:

8.2 Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with 54 plus's data disposal procedures.

9.1 As a data subject under the Philippine Data Privacy Act, you have the following rights in respect of your personal data held by 54 plus:

10.1 If 54 plus becomes aware that it has inadvertently collected personal data from a person under 21 years of age, such data will be deleted immediately and the associated account closed. Parents or guardians who believe a minor has accessed the Platform should contact us without delay at [email protected].

11.1 Some of 54 plus's third-party service providers — including cloud infrastructure and game software suppliers — may process your data outside the Philippines. Where personal data is transferred internationally, 54 plus ensures that appropriate safeguards are in place, including contractual clauses that meet NPC requirements, to protect your data to the same standard as required under RA 10173.

12.1 54 plus may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform features. Material changes will be communicated to registered players via email or a prominent notice on the Platform at least seven (7) days before taking effect.

12.2 The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. Continued use of the Platform after the effective date of a revised Policy constitutes acceptance of the revised terms.

13.1 For questions, concerns, or formal requests relating to this Privacy Policy or the processing of your personal data, please contact the 54 plus Data Protection Officer:

Email: [email protected]
Subject Line: Data Privacy Request
Response Time: Within 15 business days

13.2 You also have the right to file a complaint directly with the Philippine National Privacy Commission if you are not satisfied with our response to your data privacy request.